Shipping, Delivery & Returns

Shipping & delivery

Delivery availability, shipping charges and estimated delivery times may vary by location and order. Please contact Candor to confirm the options available for your order before purchasing.

Tracking your order

For help with an existing order or an update on its status, please contact our team and include your order number. Do not share payment card details.

Returns & refunds

Return eligibility depends on the product, its condition, and applicable rules. Medicines and other health products may have special restrictions. Please contact Candor before sending anything back so the team can review your request and explain the next steps.