Effective date: 30/11/2026
Delivery areas
Candor currently provides its services exclusively within Sierra Leone, with deliveries available in designated service areas. Please note that international delivery is not available at this time.
Delivery charges
Delivery charges are calculated separately and are determined based on the customer's delivery location.
At checkout, delivery may appear as "Local Delivery — Fee Arranged Separately" with a displayed amount of 0.00. This is for checkout purposes only and does not represent free delivery.
Once an order has been placed, a member of the Candor team will contact the customer to confirm the applicable delivery fee and make the necessary delivery arrangements. All delivery charges will be communicated and agreed upon before an order is dispatched.
Where a customer does not wish to proceed after being informed of the delivery charge, they may cancel their order and receive a full refund of any payments already made.
Delivery timing
Delivery times depend on your location, product availability, and the agreed arrangements. Our team will provide an estimated timeframe when confirming your order. Estimated times are not guaranteed unless we expressly confirm otherwise.
Your delivery details
Customers are required to provide accurate contact information and a complete delivery address when placing an order. Where necessary, Candor may request additional location details, including nearby landmarks or a location pin, to facilitate timely and efficient delivery.
Where delivery cannot be completed due to the unavailability of the recipient or inaccurate or incomplete delivery information, Candor will contact the customer to arrange an alternative delivery date. Additional delivery charges may apply where a further delivery attempt is required.
If the customer cannot be reached within 3 days following an unsuccessful delivery attempt, Candor reserves the right to cancel the order and issue a refund, subject to the deduction of any delivery charges reasonably incurred and previously disclosed to the customer.
Availability and delays
If an item becomes unavailable or an order is delayed, we will contact you to explain the situation and your options, which may include waiting, cancelling for a refund, or accepting a similar product. We will never substitute a medicine without your agreement.
Problems with delivery
Customers are encouraged to inspect their orders upon delivery to ensure that all items received are correct, complete and in satisfactory condition.
In the event that an order contains incorrect, damaged or expired items, or is incomplete, customers are requested to notify Candor through +23290610327.
All reports should include the relevant order number, a description of the issue and, where possible, photographic evidence to facilitate prompt review and resolution.
Collection or pickup
Orders are available for delivery only. Collection or pickup is not available.